CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
Excellent Service! Have been going there for 20 years, never had a bad experience. Pat and his crew from the office to the technicians are very knowledgeable honest people to work with. They always service my vehicles with the up most care. Paul P., 03/21/2024 |
This is a great place to bring your car. I never feel that I've been overcharged and they always seem to do a little extra and don't charge you for it.. they are very professional and I will always keep bringing my car back to Sparks! Ken S, 03/17/2024 |
Great NAPA authorized repair center. The skill set of the repair crew and office staff are considerable. Their diagnoses are spot on. They fix what needs to be fixed and ask permission if they uncover any unexpected items in need of repair. They respect your limitations and accept your decisions John Perides, 03/16/2024 |