Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
The chief mechanic has a wall full of certifications and is an expert on safety and all aspects of auto repair even got a great deal on a new set of tires - the best auto repair co. I have ever seen 100 percent confidence in them I had neglected earlier repairs I am lucky to have found them.
Bernard Silver, 11/25/2022
Sparks accepted to do electrical work on my rare 1973 Volvo P1800 ES. Julie, the service manager, is courteous and well qualified. She asked all the right questions prior to appointment and kept in touch during the arduous search for the problem. I was allowed to talk with the mechanics when they had difficulty finding a nonstock park needed. The mechanics were were technically proficient and polite. The company was patient while I ordered parts. A few days after the work was done and I had picked the car up, Patrick gave me a follow up call. In short, the people at Sparks, admin, mechanics and owner, are all professionals and I highly recommend the company.
Harmon Heed, 09/13/2021
Great customer service. Explained all needed repairs and my car was ready at the time promised.
Joanne S. , 07/19/2021